Professional business case study presentation

Case Studies

Two‑lane proof: Find your buyer type, see your results

SaaS Ops & Support

Fewer tickets and faster responses within one release cycle

ProfitSword (7→4 hrs), ALICE (5→3.5 hrs)

ProfitSword Logo

ProfitSword

Backlog Resolution & Support

7 → 4 hours
43% faster first response

Challenge:

50+ customers stuck in implementation backlog with 7-hour average support response times.

Result:

Complete backlog resolution in 6 months with 43% faster response times.

ALICE Hotel Operations Logo

ALICE Hotel Operations

Support Optimization Program

5 → 3.5 hours
30% faster first response

Challenge:

5-hour average response times disrupting hotel operations during peak periods.

Result:

30% reduction in response time with mobile-optimized support for hotel staff.

Implementation & Change

Cleaner go‑lives and faster value realization

Transcendent (6→3 months), Midtown (0→100% adoption)

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Transcendent Asset Management

Implementation Acceleration

6→3 months
50% faster implementation

Challenge:

6-month implementation timelines and slow support response damaging customer satisfaction and delaying revenue recognition.

Result:

50% faster implementation with 58% faster support response, eliminated backlog and scalable training framework.

Midtown Chimney Sweeps Logo

Midtown Chimney Sweeps

CRM Migration & Change Management

0→100%
Complete franchise adoption

Challenge:

Migrate entire franchise network from one CRM to another while maintaining operations.

Result:

100% adoption across all franchise locations with maintained service quality during transition.

Program Build

Standing up programs that scale, with governance

Credable (0→1 LMS + 26‑week program), Markle (workforce program support)

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Credable Learning

LMS Implementation & Program Development

0 → Complete
LMS + 26‑week program

Challenge:

Launch 26-week certification program from scratch with no existing learning infrastructure.

Result:

Successfully launched Phase 1 certification with scalable infrastructure for course expansion.

The Markle Foundation Logo

Markle Foundation

Workforce Program Support

ICF CE‑Credit
Aligned program support with governance

Challenge:

Align program to industry continuing‑education standards with stable e‑learning integrations.

Result:

Industry standards‑aligned support with established quality framework and scalable delivery.