Case Studies
Two‑lane proof: Find your buyer type, see your results
Connecting learning to opportunity
WHOW Google Career Certificate Cohort (in progress)
WHOW Organization
Grow with Google Partner
Challenge:
Replace an unsupported self‑paced Google Career Certificate experience with structured, facilitated learning for women in the Tulsa community.
Result:
A cohort model pairing credential access with weekly live facilitation, guided discussion, and applied workplace scenarios. Metrics in progress.
Diagnosing adoption before prescribing fixes
PodGround (18/30 maturity score → prioritized roadmap)
PodGround.io
Adoption Strategy Assessment
Challenge:
PodGround had strong brand positioning and a clear niche audience, but new members were not experiencing value quickly enough to build participation habits or convert to paid subscriptions. There was no guided first-week experience, no clear paid vs. free value distinction, and no way to measure adoption behavior across the member journey.
Result:
A structured assessment using the DPC Adoption Maturity Framework™ produced a verified score of 18/30, identified seven friction points across the member journey, and delivered a prioritized roadmap of seven opportunities with eight quick wins executable within 30 days. PodGround left the engagement with a clear picture of exactly what to fix, in what order, and why, without guessing.
Cleaner go‑lives and faster value realization
Transcendent (6→3 months), Runwayz (AI‑assisted marketing enablement), Midtown (0→100% adoption)
Transcendent Asset Management
Implementation Acceleration
Challenge:
6-month implementation timelines and slow support response damaging customer satisfaction and delaying revenue recognition.
Result:
50% faster implementation with 58% faster support response, eliminated backlog and scalable training framework.
RUNWAYZ
AI‑Assisted Marketing Enablement
Challenge:
Build repeatable AI‑assisted marketing infrastructure within a fixed 50‑hour budget, including a brand voice system, content production workflow, reusable prompts, workflow documentation, and an RFP/proposal drafting capability, without direct access to Runwayz's paid production tooling.
Result:
A 12‑month content calendar, three prompt‑library spreadsheets, four workflow maps, a brand voice review package, a tested RFP/Claude Skill, and a validated social content workflow (5.7% → 14.2% engagement rate across June–August).
Midtown Chimney Sweeps
CRM Migration & Change Management
Challenge:
Migrate entire franchise network from one CRM to another while maintaining operations.
Result:
100% adoption across all franchise locations with maintained service quality during transition.
Fewer tickets and faster responses within one release cycle
ProfitSword (7→4 hrs), ALICE (5→3.5 hrs)
ProfitSword
Backlog Resolution & Support
Challenge:
50+ customers stuck in implementation backlog with 7-hour average support response times.
Result:
Complete backlog resolution in 6 months with 43% faster response times.
ALICE Hotel Operations
Support Optimization Program
Challenge:
5-hour average response times disrupting hotel operations during peak periods.
Result:
30% reduction in response time with mobile-optimized support for hotel staff.
Standing up programs that scale, with governance
Credable (0→1 LMS + 26‑week program), Markle (workforce program support)
Credable Learning
LMS Implementation & Program Development
Challenge:
Launch 26-week certification program from scratch with no existing learning infrastructure.
Result:
Successfully launched Phase 1 certification with scalable infrastructure for course expansion.
Markle Foundation
Workforce Program Support
Challenge:
Align program to industry continuing‑education standards with stable e‑learning integrations.
Result:
Industry standards‑aligned support with established quality framework and scalable delivery.